Box Office

The main box-office is located on the plaza level (4th floor of U.S. Bank Arena facing Great American Ballpark). You may access the plaza level by utilizing the steps surrounding U.S. Bank Arena and Great American Ballpark or by entering the security entrance (corner of Mehring Way and Old Broadway) on non-event days.

Location / Hours  Ticketmaster Locations  Will Call Procedures  Credit Card Entry  Genral Admission Entrance  Children's Admission  Third Party Ticket Policy


 

Location / Hours

Event Days

M-F: 10:00am - During The Event
Sa-Su: 12:00PM - During The Event
Access: You may access the plaza level by utilizing the steps surrounding U.S. Bank Arena and Great American Ballpark. Typically, only the outside windows will be available during event days.

Non-Event Days / Hockey Season (October - April)

M-F: 10:00am - 5:00pm
Access: You may access the plaza level by utilizing the steps surrounding U.S. Bank Arena and Great American Ballpark or by entering the security entrance (corner of Mehring Way and Old Broadway). The inside windows may be utilized on some days due to weather. Look for signage.

Non-Event Days / Non-Peak Season (May - September)

M-F: 10:00am - 5:00pm
Access: Our main box-office remains closed on non-event days during the summer, but you may still purchase tickets in our administrative offices during regular business hours. You may access our administrative offices by entering the security entrance (corner of Mehring Way and Old Broadway).


 

Ticketmaster Locations

There is NO TICKETMASTER SERVICE CHARGE for tickets purchased at the U.S. Bank Arena Box Office. For your convenience you may purchase tickets for all U.S. Bank Arena events at any Ticketmaster Location including select Kroger and Walmart locations. Find the location closest to you right here

By Phone: 800-745-3000 
Online: Click here


 

Will Call Procedures

Tickets may be picked up at the Will Call window two hours prior to the start time of an event. You must have valid photo ID and the credit card used to purchase the tickets. The will-call window is located on the plaza level 4th floor of U.S. Bank Arena facing Great American Ballpark) facing Great American Ballpark.


 

Credit Card Entry (Paperless Ticketing)

Some events or price levels may utilize paperless ticketing, or credit card entry. In these cases the card you used to buy your ticket is your ticket. Just show that card at the entrance along with a photo ID; they’ll swipe it to find your purchase and print a seat locator slip. If you have any questions about this service you may view Ticketmaster's F.A.Q. here or call us at 513-421-4111.


 

General Admission Entrance

Anyone with a General Admission ticket must enter the building via our General Admission entrance (located near the corner of Mehring Way and Old Broadway - at River Level). Our General Admission gates open two hours prior to the start time of any event that offers General Admission seating. 


 

Children's Admission

Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e.,Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call 513-421-4111.


 

Third Party Ticket Policy

Please be cautious when purchasing tickets from any source other than Ticketmaster! Keep in mind that If you choose to purchase your ticket from a third party or broker: 

  • Your tickets cannot be replaced if lost or stolen.
  • We cannot guarantee that your tickets are valid and cannot guarantee admittance.
  • We reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.

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